When an Agent's status turns Ready, which two components help notify the CCE Router about this new status? (Choose two.)

The correct answer is B. Agent PG/CTIServer E. Finesse. Agent PG/CTIServer is one of the components that help notify the CCE Router about the new status of an agent when it turns Ready, as it sends a Peripheral Monitor Message (PMM) with agent state information to the Router. Finesse is another component that help notify the CCE…

Advanced Administration

Question

Options

ASPOG
BAgent PG/CTIServer
CAWDB
DIDS
EFinesse

How the community answered

(33 responses)

A
9% (3)
B
82% (27)
C
3% (1)
D
6% (2)

Explanation

Agent PG/CTIServer is one of the components that help notify the CCE Router about the new status of an agent when it turns Ready, as it sends a Peripheral Monitor Message (PMM) with agent state information to the Router. Finesse is another component that help notify the CCE Router about the new status of an agent when it turns Ready, as it sends an HTTP request with agent state information to the CTIServer.

Topics

#agent status#CTIServer#Agent PG#CCE Router notification

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