500-443 Question #5: Real Exam Question with Answer & Explanation

The correct answer is B. Agent PG/CTIServer E. Finesse. Agent PG/CTIServer is one of the components that help notify the CCE Router about the new status of an agent when it turns Ready, as it sends a Peripheral Monitor Message (PMM) with agent state information to the Router. Finesse is another component that help notify the CCE Route

Question

When an Agent's status turns Ready, which two components help notify the CCE Router about this new status? (Choose two.)

Options

ASPOG
BAgent PG/CTIServer
CAWDB
DIDS
EFinesse

Explanation

Agent PG/CTIServer is one of the components that help notify the CCE Router about the new status of an agent when it turns Ready, as it sends a Peripheral Monitor Message (PMM) with agent state information to the Router. Finesse is another component that help notify the CCE Router about the new status of an agent when it turns Ready, as it sends an HTTP request with agent state information to the CTIServer.

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