What are two default roles assigned to a supervisor imported from CCE DB? (Choose two.)

Question

Options

• AValue List Collection Designer
• BAgent Supervisor
• CReport Designer
• DReport Definition Designer
• EDashboard Designer

• A
  3% (1)
• B
  92% (33)
• D
  6% (2)

Explanation

Agent Supervisor is one of the default roles assigned to a supervisor imported from CCE DB, as it allows the supervisor to view and manage agents and teams in Finesse. Dashboard Designer is another default role assigned to a supervisor imported from CCE DB, as it allows the supervisor to create and edit dashboards in CUIC. According to the Cisco Unified Intelligence Center User Guide, Release 12.6 (1), a supervisor imported from CCE DB is assigned two default roles: Agent Supervisor and Dashboard Designer. The Agent Supervisor role allows the user to view reports related to agents, teams, and skill groups. The Dashboard Designer role allows the user to create and edit dashboards that display reports in a graphical format1. The other options are not correct, because they are not default roles assigned to a supervisor imported from CCE DB. The Value List Collection Designer role allows the user to create and edit value list collections that define the values for report filters. The Report Designer role allows the user to create and edit custom reports using the Report Definition Editor. The Report Definition Designer role allows the user to create and edit report definitions that specify the data sources, fields, filters, and layouts for reports.

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