Which two call transfers are supported in PCCE Deployments? (Choose two.)

The correct answer is C. CCE Managed Transfer E. SIP Refer. CCE Managed Transfer is supported in PCCE Deployments, as it allows the agent to transfer a call to another agent or skill group within the same PCCE system using the Finesse desktop. SIP Refer is supported in PCCE Deployments, as it allows the agent to transfer a call to an…

Advanced Features and Integrations

Question

Options

ASRTP Refer
BRelease VXML Trunk Transfer
CCCE Managed Transfer
DCUCM Destination Transfer
ESIP Refer

How the community answered

(35 responses)

A
3% (1)
B
3% (1)
C
89% (31)
D
6% (2)

Explanation

CCE Managed Transfer is supported in PCCE Deployments, as it allows the agent to transfer a call to another agent or skill group within the same PCCE system using the Finesse desktop. SIP Refer is supported in PCCE Deployments, as it allows the agent to transfer a call to an external destination using the SIP Refer method.

Topics

#call transfer#PCCE#SIP Refer#CCE Managed Transfer

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