Which Routing Script logic helps to invoke the Post Call Survey successfully?

Question

Options

• AIf the script completes after going to an Agent, the call is directed to the Post Call Survey dialed
• BTo offer the PCS for all incoming DNs, there is no need to explicitly set the variable in the Main
• CIf the script completes without going to an Agent, the call is directed to the Post Call Survey dialed
• DTo offer the PCS for specific incoming DN's, the variable needs to be set in the Main script

• A
  78% (21)
• B
  15% (4)
• C
  4% (1)
• D
  4% (1)

Explanation

According to the Cisco Packaged Contact Center Enterprise Features Guide, Release 12.0 (1), a Post Call Survey is triggered by the hang-up event from the last agent. When the agent hangs up, the call routing script launches a survey script. The value of the expanded call variable user.microapp.isPostCallSurvey controls whether the call is transferred to the Post Call Survey number. If user.microapp.isPostCallSurvey is set to y (the implied default), the call is transferred to the mapped post call survey number. If user.microapp.isPostCallSurvey is set to n, the call ends. Therefore, to invoke the Post Call Survey successfully, the routing script logic should direct the call to the Post Call Survey dialed number after the agent disconnects from the caller. The other options are not correct, because they either do not involve an agent interaction or do not set the user.microapp.isPostCallSurvey variable correctly. Exam Questions, Study Guides, Practice Tests. Lead the way to help you pass any IT Certification exams, 100% Pass Guaranteed or Full Refund. Especially Cisco, Microsoft, CompTIA, Citrix, EMC, HP, Oracle, VMware, Juniper, Check Point, LPI, Nortel, EXIN and so on. Our Slogan: First Test, First Pass. Help you to pass any IT Certification exams at the first try. You can reach us at any of the email addresses listed below. Any problems about IT certification or our products, you could rely upon us, we will give you satisfactory answers in 24 hours.

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