Cisco
500-443 · Question #59
500-443 Question #59: Real Exam Question with Answer & Explanation
Sign in or unlock 500-443 to reveal the answer and full explanation for question #59. The question stem and answer options stay visible for context.
Question
ABC customer implemented Post Call Survey (PCS) for all Customer calls. However, the PCS flow did not engage for any of the calls. The CVP logs did not show any pieces of evidence that PCS requests had been made for the Caller. What is the first thing that should be verified as part of troubleshooting in this scenario?
Options
- AValidate usermicroapp-isPostCallSurvey variable being set to y in the Main Routing Script.
- BCheck if the caller DN settings on SPOG has PCS enabled.
- CCheck if the Survey DN has a valid Call type and is associated with the routing script to play
- DCheck if the caller DN settings on SPOG has valid PCS DN patterns configured.
Unlock 500-443 to see the answer
You've previewed enough free 500-443 questions. Unlock 500-443 for full answers, explanations, the timed quiz mode, progress tracking, and the master PDF. Question stem and options stay visible so you can still see what's on the exam.