500-443 · Question #59
ABC customer implemented Post Call Survey (PCS) for all Customer calls. However, the PCS flow did not engage for any of the calls. The CVP logs did not show any pieces of evidence that PCS requests…
The correct answer is A. Validate usermicroapp-isPostCallSurvey variable being set to y in the Main Routing Script. The Post Call Survey (PCS) is triggered by setting the "user.microapp.isPostCallSurvey" variable to "y" in the routing script. If this variable is not correctly set, the survey process will not be initiated. This is a key configuration in the routing script that directly…
Question
ABC customer implemented Post Call Survey (PCS) for all Customer calls. However, the PCS flow did not engage for any of the calls. The CVP logs did not show any pieces of evidence that PCS requests had been made for the Caller. What is the first thing that should be verified as part of troubleshooting in this scenario?
Options
- AValidate usermicroapp-isPostCallSurvey variable being set to y in the Main Routing Script.
- BCheck if the caller DN settings on SPOG has PCS enabled.
- CCheck if the Survey DN has a valid Call type and is associated with the routing script to play
- DCheck if the caller DN settings on SPOG has valid PCS DN patterns configured.
How the community answered
(30 responses)- A77% (23)
- B7% (2)
- C13% (4)
- D3% (1)
Explanation
The Post Call Survey (PCS) is triggered by setting the "user.microapp.isPostCallSurvey" variable to "y" in the routing script. If this variable is not correctly set, the survey process will not be initiated. This is a key configuration in the routing script that directly impacts whether the PCS flow will be engaged.
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