What is the role of CVP in UCCE/PCCE?

The correct answer is B. queuing and self-service IVR. The role of CVP in UCCE/PCCE is queuing and self-service IVR, as it provides voice response applications that can interact with callers, collect information, and queue calls for treatment by agents or other destinations.

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Question

Options

Ainterface between CUBE and UCCE/PCCE
Bqueuing and self-service IVR
Ccall routing brain of PCCE/UCCE
Dplays IVR Prompts to Callers

How the community answered

(23 responses)

A
4% (1)
B
91% (21)
C
4% (1)

Explanation

The role of CVP in UCCE/PCCE is queuing and self-service IVR, as it provides voice response applications that can interact with callers, collect information, and queue calls for treatment by agents or other destinations.

Topics

#CVP#IVR#queuing#UCCE/PCCE architecture

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