What are two conditions in which PCS legs get invoked? (Choose two.)

The correct answer is B. The Post Call Survey DN is called if the Unified CVP has received at least one CONNECT D. The Post Call Survey DN is called if the Unified CVP has received at least one CONNECT. When Unified CVP (Customer Voice Portal) receives a CONNECT message from either the VRU leg or the Agent's leg, the Post Call Survey can be invoked. If the call does not require a PCS for calls that disconnect from the IVR, using the END node in the CCE routing script ensures…

Advanced Features and Integrations

Question

Options

AIf Router Re-query is misconfigured and the Ring-No-Answer timeout expires, the caller is still
BThe Post Call Survey DN is called if the Unified CVP has received at least one CONNECT
CIf Router Re-query is misconfigured and the Ring-No-Answer timeout expires, the caller is still
DThe Post Call Survey DN is called if the Unified CVP has received at least one CONNECT
EThe correct call route is configured through the Call Manager server.

How the community answered

(27 responses)

A
4% (1)
B
70% (19)
C
11% (3)
E
15% (4)

Explanation

When Unified CVP (Customer Voice Portal) receives a CONNECT message from either the VRU leg or the Agent's leg, the Post Call Survey can be invoked. If the call does not require a PCS for calls that disconnect from the IVR, using the END node in the CCE routing script ensures that the PCS is not invoked. The PCS is also invoked after receiving a CONNECT message. If a Post Call Survey is not required for calls disconnected from the IVR, using the Release node in the CCE script ensures that the PCS is not triggered for these calls.

Topics

#Post Call Survey#CVP#CONNECT message#Ring-No-Answer

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