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500-443 · Question #3

Which two nodes on the PCCE/UCCE script are responsible for routing calls to the VRU? (Choose two.)

The correct answer is A. Run VRU Node D. Send to VRU. Run VRU Node: This node is used to execute specific VRU (IVR) scripts that are needed before or during the call. It can be used to route calls to the VRU and execute certain call handling logic. Send to VRU: The "Send to VRU" node is specifically used to route the call from the P

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Question

Which two nodes on the PCCE/UCCE script are responsible for routing calls to the VRU? (Choose two.)

Options

  • ARun VRU Node
  • BSend to VXML
  • CGS,Server,V
  • DSend to VRU
  • ECUCM

How the community answered

(46 responses)
  • A
    91% (42)
  • B
    2% (1)
  • C
    2% (1)
  • E
    4% (2)

Explanation

Run VRU Node: This node is used to execute specific VRU (IVR) scripts that are needed before or during the call. It can be used to route calls to the VRU and execute certain call handling logic. Send to VRU: The "Send to VRU" node is specifically used to route the call from the PCCE/UCCE environment to the VRU so the customer can interact with prompts and collect input before the call is handled by an agent.

Topics

#Run VRU Node#Send to VRU#PCCE script#VRU routing

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