Which ICM component delivers Route request to ICM Central Controller?

The correct answer is D. IVRA/RU PG. In an ICM (Intelligent Contact Management) architecture, the IVRA (Intelligent Voice Response Application) and the RU (Routing Update) Peripheral Gateway (PG) are responsible for delivering route requests to the ICM Central Controller.

Advanced Administration

Question

Options

AWB
BAW/HDS/DDS
CCU1C
DIVRA/RU PG

How the community answered

(67 responses)

A
3% (2)
B
1% (1)
C
4% (3)
D
91% (61)

Explanation

In an ICM (Intelligent Contact Management) architecture, the IVRA (Intelligent Voice Response Application) and the RU (Routing Update) Peripheral Gateway (PG) are responsible for delivering route requests to the ICM Central Controller.

Topics

#ICM#routing#Peripheral Gateway#Central Controller

Community Discussion

No community discussion yet for this question.

Full 500-443 Practice