220-801 Exam Questions

Which of the following connection types uses an analog signal as a carrier to send and receive data?

When using the file transfer protocol in active mode, which of the following ports is used to transfer a file?

A user, Anne, is moving to a new cubicle and needs to have her analog desk phone switched to a new location. Which of the following tools are required for a technician to make this...

Which of the following ratings describes a cable that is safe to run above a drop ceiling with open HVAC?

Which of the following network devices provides LAN segmentation and allows for full duplex communication?

Which of the following network devices would BEST be used to replace a hub?

Which of the following is the number of octets in an IPv4 address?

Which of the following describes a network topology MOST commonly used in a SOHO switched network?

A technician is making RJ-45 patch cables. Which of the following tools will the technician use to terminate the cable ends?

Which of the following is the FIRST option a technician should consider when deciding to purchase a docking station or port replicator?

Which of the following laptop displays would provide physical flexibility and transparency?

Which of the following types of memory is used with laptops?

Which of the following features is used for security in laptops and can be used by BitLocker in Windows 7 to encrypt the hard drive?

Which of the following items describes the function of an inverter module used in a laptop?

Which of the following is the MOST likely light source for a laptop screen? (Select TWO).

Joe, a user, reports that his laptop display is very faint and hard to read. Which of the following is the MOST likely cause?

Which of the following BEST describes the purpose of an inverter in a laptop?

Which of the following memory types is used exclusively in laptops?

Which of the following laptop features can normally be modified using function keys?

Which of the following precautions should be followed when replacing RAM in a laptop computer? (Select TWO).

Which of the following is MOST likely found inside a laptop display assembly? (Select TWO).

A technician is trying to install an ExpressCard device for a user. The user's laptop is confirmed to have one spare slot for ExpressCard devices, however, the card is simply too l...

A new security flaw and fix has been published about a laptop's OS. Which of the following can be implemented to prevent exploitation?

After a technician replaces a laptop display, the technician now notices that the wireless no longer works. Which of the following would be the MOST likely cause?

Which of the following is the FIRST step in replacing an internal component on a laptop computer?

Which of the following devices can technically be replaced via hot swap on a Windows 7 laptop?

Which of the following is a MAIN difference between a laptop docking station and a laptop port replicator?

When installing an express card in a laptop, a technician should be aware that the difference between ExpressCard/34 and ExpressCard/54 is which of the following?

Which of the following printers includes an imaging drum and fuser assembly?

After print head replacement on a printer, it needs:

Which of the following should be avoided when installing a laser printer?

A user is required to use a directly connected local printer but is unable to print any documents properly. Various characters are excessively being printed on the top and bottom o...

A support technician is troubleshooting a user's inkjet printer. The technician notices that color prints appeared blurred with too much yellow on the right of images and too much...

A user reports that an impact printer is printing characters that are not complete and instead have certain parts missing in most letters. The user has replaced the ribbon, but the...

Which of the following items should be used when cleaning a laser printer of excess toner?

A non-Ethernet printer needs to be shared by users within a small workgroup. The solution cannot be dependent upon a user's computer being powered on. Which of the following soluti...

A user has replaced the media in a direct thermal printer with a new type of label. The user reports that when the labels are fed through the printer, nothing is printed on the lab...

Separator pads or rollers are designed to do which of the following?

A company has multiple operating systems and printer models throughout their campus. None of the printers need to be physically secured and are openly accessible throughout the com...

Ann, a user, calls requesting help selecting a printer connection technology. She wants to connect multiple devices to her laptop docking station using an external hub. Which of th...

A technician has been asked to determine why a user's print jobs to a particular printer always seem to be delayed compared to other user's submitted jobs. The user states that the...

Which of the following printer types does NOT need periodic cartridge refills?

A technician has configured a network print queue for a printer that was just installed. Which of the following ports would the technician use to add the printer to the local works...

A user is printing pictures to the color laser printer and the bottom half of the picture is faded. The printer is displaying no errors. Which of the following is the MOST likely r...

A laser printer is mistakenly printing what is meant for a single page onto multiple blank sheets of paper. Which part MOST likely needs replacement?

A technician is installing a new Windows network printer. Upon completion, the network settings are printed and stored under the printer. How can the technician make sure the print...

Which of the following should be performed when a printer displays "Printer Maintenance Required"?

Joe, a technician, receives a report from Ann, an employee, that the payroll printer is printing checks but the characters are not legible. Ann already replaced the printer ribbon...

A technician has installed a serial printer on a PC in the shipping department. The printer self test ran without error. The user states that printed documents include many wrong c...

While performing maintenance on a system for a customer, the screen locks and requests a prompt for a password. Which of the following BEST represents the actions the technician sh...