Which of the following should be performed when a printer displays "Printer Maintenance Required"?

Question

Options

• AUse the manufacturer's procedure to satisfy the request.
• BCall the manufacturer and schedule time for remote troubleshooting.
• CReplace the drum cartridge, fuser, and toner cartridges.
• DInspect, clean, and test the printer.

• A
  92% (36)
• B
  3% (1)
• D
  5% (2)

Explanation

'Printer Maintenance Required' is a scheduled maintenance alert built into many printers (especially laser printers) that triggers after a certain page count is reached. The correct response is to follow the manufacturer's specific procedure, which typically involves replacing a maintenance kit (fuser, rollers, transfer belt, etc.) and then resetting the maintenance counter. Calling the manufacturer for remote troubleshooting is unnecessary for a routine maintenance alert. Automatically replacing all consumables (C) without following the specific procedure may be wasteful or incorrect. Simply inspecting and cleaning (D) may not satisfy the maintenance counter reset that the manufacturer's procedure requires.

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