220-801 Question #1061: Real Exam Question with Answer & Explanation

The correct answer is C: Print head. This scenario involves a printer that uses a ribbon (indicating it is a dot matrix printer). In a dot matrix printer, the print head contains a matrix of tiny pins that strike the ribbon to form characters on paper. If the characters are illegible after replacing the ribbon, the

Question

Joe, a technician, receives a report from Ann, an employee, that the payroll printer is printing checks but the characters are not legible. Ann already replaced the printer ribbon but the printing performance is still occurring. Which of the following is the MOST likely cause?

Options

APrinter drum
BPickup rollers
CPrint head
DFuser assembly

Explanation

This scenario involves a printer that uses a ribbon (indicating it is a dot matrix printer). In a dot matrix printer, the print head contains a matrix of tiny pins that strike the ribbon to form characters on paper. If the characters are illegible after replacing the ribbon, the print head itself is the most likely cause - worn or broken pins produce incomplete, faded, or garbled characters regardless of ribbon quality. The printer drum is a laser printer component. Pickup rollers handle paper feeding, not print quality. The fuser assembly is a laser printer component used to bond toner to paper.

Community Discussion

No community discussion yet for this question.

Full 220-801 Practice