220-801 Question #1153: Real Exam Question with Answer & Explanation

The correct answer is C: Rollers. Rollers in a laser printer are responsible for feeding and moving paper through the printer. Worn, dirty, or damaged rollers can grip paper unevenly, causing it to crease, wrinkle, or jam as it moves through the paper path. Since creasing and pressing are mechanical paper-feed is

Question

A user notices the printed pages from a network laser printer are creased and pressed. Which of the following should the technician check FIRST when troubleshooting this problem?

Options

AFuser
BPaper exit path
CRollers
DScanner assembly

Explanation

Rollers in a laser printer are responsible for feeding and moving paper through the printer. Worn, dirty, or damaged rollers can grip paper unevenly, causing it to crease, wrinkle, or jam as it moves through the paper path. Since creasing and pressing are mechanical paper-feed issues, rollers are the first component to inspect. The fuser (A) uses heat and pressure to bond toner and could cause wrinkling if faulty, but rollers are the more direct cause of creasing. The paper exit path (B) could contribute but is a secondary check. The scanner assembly (D) handles document scanning and has no role in paper feed mechanics.

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