220-801 · Question #1054
A technician has been asked to determine why a user's print jobs to a particular printer always seem to be delayed compared to other user's submitted jobs. The user states that the jobs print…
The correct answer is A. Adjust the print spooler settings. The print spooler manages the queue and priority of print jobs. Each print job can be assigned a priority level (1–99 in Windows), and jobs with higher priority print before lower-priority ones. If this user's jobs consistently print last, their jobs likely have a lower…
Question
A technician has been asked to determine why a user's print jobs to a particular printer always seem to be delayed compared to other user's submitted jobs. The user states that the jobs print without error, but always seems to be the last jobs to complete at the heavily used shared printer. Which of the following should the technician perform?
Options
- AAdjust the print spooler settings
- BChange the user's IP settings
- CUpdate the printer's firmware
- DReload the user's print drivers
How the community answered
(57 responses)- A77% (44)
- B4% (2)
- C7% (4)
- D12% (7)
Explanation
The print spooler manages the queue and priority of print jobs. Each print job can be assigned a priority level (1–99 in Windows), and jobs with higher priority print before lower-priority ones. If this user's jobs consistently print last, their jobs likely have a lower priority setting in the spooler. The technician should check and adjust the priority of the user's printer or print jobs in the spooler settings. Changing IP settings, updating firmware, or reloading drivers would not affect print job ordering or queue priority.
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