220-801 Exam Questions

A technician needs to replace a PCI card on a desktop safely. Which of the following would be required prior to touching any of the computer parts within the desktop?

When dealing with customers who may be from different countries, which of the following considerations is MOST important to keep a professional work environment?

Ann, a user, has moved the orientation of her desk and now has to arrange the power and network cables, which are unable to be run along the baseboard. Which of the following would...

Joe, an irate customer, calls the help desk and informs the technician that no one has fixed his problem. The technician looks up the request in the system and finds that the issue...

After a system was hacked by an outsider, a technician is dispatched to the system. The technician records the location of the system on a log and then signs the system over to a t...

A datacenter server technician notices that several of the last sticks of RAM which were installed as upgrades have been found damaged due to static electricity. This only occurs i...

During a presentation, a client removes confidential proposal materials from the presenter's laptop via an IR connection. This behavior is expressly prohibited by the company. The...

A technician has been tasked with installing a new server into a rack. The new server already has mounting rails installed and has a sticker showing the weight of the server is 80...

A call logging process would be used by a technician in order to:

A technician receives a request to investigate illegal copyrighted content that may exist on a company laptop. Which of the following is the FIRST step in dealing with the request?

When securing evidence of misconduct or illegal activity, which of the following describes the proper safeguarding of evidence?

The technician is installing a new video card. Which of the following actions should the technician perform prior to installation?

A technician replacing a CRT monitor and the battery inside of a UPS wishes to dispose of the replaced hardware. Which of the following should the technician do to BEST ensure prop...

A company has experienced recent heat wave conditions that have caused blackouts. The company is concerned about possible data corruption. Which of the following would help mitigat...

A user reports a number of inappropriate files appearing and disappearing from their computer. The technician identifies a program running that would appear to be the source of the...

A technician, Anne, is working on the CEO's laptop and notices that there are some confidential documents scattered all over the desk. Which of the following is the BEST course of...

Which of the following protocols would be used for file sharing between MAC OS and Windows OS workstations on a LAN?

A technician is preparing to donate several workstations to a local school but wants to ensure the hardware is not faulty. Which of the following tools will test the internal hardw...

A customer reports that a printer is constantly jamming, and paper is usually stuck in the paper tray. Which of the following is the MOST likely cause?

A user reports that an impact printer seems to be skipping characters or printing incomplete characters. Which of the following is the MOST likely cause?

A user reports that a workstation fails to complete boot up and repeats a series of two beeps over and over. The user states that the workstation had been displaying BSOD errors af...

Newer laptop and TV LCD display panels can be viewed from any angle without loss of image quality. Which of the following technologies do these panels use?

Which of the following adapters converts an analog signal to a digital signal?

A user wants to connect a set of Bluetooth speakers to a laptop. Which of the following should be done to enable the laptop to play through the speakers?

Which of the following devices utilizes PoE technology? (Select TWO).

A desktop computer is exhibiting artifacts on the screen after prolonged use. A technician has already updated the video drivers and ran all operating system updates. Which of the...

Which of the following types of cables are MOST likely to be used to connect to an external hard drive? (Select TWO).

A user wants to store a personal video to view at a later time. Which of the following types of media is the LEAST expensive with a maximum capacity of 750MB?

A user is asking for recommendations on building a PC that will primarily be used for gaming. Which of the following should the technician recommend? (Select TWO).

A user is watching streaming video on a home network, but experiences buffering and delays when there are too many people on the network. Which of the following is MOST likely to r...

A technician is troubleshooting a desktop PC. When the power button is pressed, the fan momentarily spins and the PC does not boot. Which of the following components is MOST likely...

A technician is troubleshooting performance issues with a desktop PC and hears clicking noises coming from inside the case. Which of the following is the MOST likely cause?

Ann, a business traveler, calls her company's help desk reporting that she cannot connect to the hotel's Internet. Which of the following is the FIRST troubleshooting step the help...

A computer is running very slowly and there is a clicking sound coming from the tower. Which of the following is the BEST course of action?

A computer will not load Windows and displays the error message "Operating system not found". Which of the following tools should the technician use to troubleshoot the issue?

A user states there are multiple small black dots on an LCD screen. Which of the following should be done to resolve the issue?

Which of the following ports is used for a secure browser connection for an online purchase?

When troubleshooting a motherboard that has no power, which of the following steps would the technician do FIRST?

A technician has a computer with three hard drives and wants to create a RAID array with parity. Which of the following RAID configurations should be installed?

A client has requested the use of an AMD CPU on a workstation computer. Which of the following motherboard sockets MUST be utilized for this customer's PC?

A customer is building a high-end gaming PC and is seeking an appropriate power supply unit. Which of the following feature-sets of a power supply should be installed? (Select THRE...

A technician is tasked with installing a printer for use in a department with ten users in a wireless- only environment while directly connected to the network. Which of the follow...

A technician is reviewing the output of an ipconfig command. Which of the following listed IP addresses forwards traffic to another network or subnet?

After installing a new wireless router in a home office, a user's remote clients have lost the ability to access the FTP server on the user's home office LAN. Which of the followin...

After upgrading a customer's motherboard and CPU, the PC will not boot. The technician can hear a single long beep lasting 4-5 seconds. This beep repeats until the unit is powered...

A user has a virtual machine that is running slowly and needs to increase performance. Which of the following components, when upgraded, would have the MOST significant impact?

A user has requested a technician to upgrade a small form factor open source PC to facilitate video capture. Which of the following should be used?

Under normal circumstances, which of the following wireless standards provides the slowest transfer speed at 2.4GHz?

A brownout has occurred within a building. A technician is repairing a workstation which has a power light, but is not displaying anything on the screen and is not making any sound...

A user, Ann, logs in to her computer and receives an error that states "this IP address is already in use". All computers are assigned dynamic IP addresses. When following best pra...