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220-801 · Question #1080

A technician, Anne, is working on the CEO's laptop and notices that there are some confidential documents scattered all over the desk. Which of the following is the BEST course of action to follow?

The correct answer is D. Contact the CEO before proceeding with work and ask them to store them in a safe place. A technician who encounters confidential documents must respect privacy by notifying the owner rather than reading, moving, or ignoring them.

Hardware

Question

A technician, Anne, is working on the CEO's laptop and notices that there are some confidential documents scattered all over the desk. Which of the following is the BEST course of action to follow?

Options

  • ARead the scattered documents to see if there are any new company rules going into effect
  • BMove all the documents to one side of the desk and leave them there
  • CContinue working while ignoring the documents on the desk
  • DContact the CEO before proceeding with work and ask them to store them in a safe place

How the community answered

(56 responses)
  • A
    5% (3)
  • B
    4% (2)
  • C
    2% (1)
  • D
    89% (50)

Why each option

A technician who encounters confidential documents must respect privacy by notifying the owner rather than reading, moving, or ignoring them.

ARead the scattered documents to see if there are any new company rules going into effect

Reading confidential documents without authorization is a serious privacy and ethical violation, regardless of the technician's curiosity about company rules.

BMove all the documents to one side of the desk and leave them there

Moving documents without the owner's knowledge is an unauthorized handling of confidential materials and does not address the security risk.

CContinue working while ignoring the documents on the desk

Ignoring the documents fails to address an active confidentiality risk and does not reflect professional responsibility to flag potential security concerns.

DContact the CEO before proceeding with work and ask them to store them in a safe placeCorrect

Contacting the CEO and asking them to secure the documents is the correct professional and ethical response. It respects the confidentiality of sensitive materials, protects the technician from any accusation of unauthorized access, and ensures the documents are handled by their authorized owner without delay.

Concept tested: Privacy, confidentiality, and professional conduct

Source: https://www.comptia.org/certifications/a

Topics

#professionalism#confidentiality#customer privacy#workplace ethics

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