A customer reports that a printer is constantly jamming, and paper is usually stuck in the paper tray. Which of the following is the MOST likely cause?

The transfer belt moves toner from the imaging drum onto the paper and is located deeper in the print path, not involved in the initial pickup from the paper tray.

The fuser assembly applies heat and pressure to bond toner to the paper near the output stage and would cause jams near the exit, not at the paper tray.

Pickup rollers use friction to pull individual sheets from the paper tray into the paper path. When rollers become worn, glazed, or contaminated with paper dust, they lose the grip needed to reliably feed paper, causing sheets to slip, misfeed, or jam repeatedly at the tray. Cleaning or replacing the pickup rollers directly resolves this symptom.

The duplex assembly routes paper for second-side printing and would cause issues during duplex jobs, not standard single-side paper feeding from the tray.