Ann, a business traveler, calls her company's help desk reporting that she cannot connect to the hotel's Internet. Which of the following is the FIRST troubleshooting step the help desk technician…

The correct answer is A. Verify WiFi is enabled. CompTIA troubleshooting methodology starts with the simplest, most obvious checks before escalating. Verifying that WiFi is actually enabled on the device is the most fundamental first step - the adapter may have been disabled via a hardware switch, function key, or software…

Hardware and network troubleshooting

Question

Ann, a business traveler, calls her company's help desk reporting that she cannot connect to the hotel's Internet. Which of the following is the FIRST troubleshooting step the help desk technician should advise?

Options

AVerify WiFi is enabled
BCheck the proxy settings
CContact the hotel's front desk
DBoot into Safe Mode

How the community answered

(24 responses)

A
96% (23)
B
4% (1)

Explanation

CompTIA troubleshooting methodology starts with the simplest, most obvious checks before escalating. Verifying that WiFi is actually enabled on the device is the most fundamental first step - the adapter may have been disabled via a hardware switch, function key, or software toggle. Checking proxy settings (B) is a deeper configuration step. Contacting the hotel (C) escalates too early. Booting into Safe Mode (D) is unnecessary and extreme for a connectivity issue that may simply be a disabled adapter.

Topics

#WiFi troubleshooting#wireless connectivity#help desk#network troubleshooting

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