A computer is running very slowly and there is a clicking sound coming from the tower. Which of the following is the BEST course of action?

The correct answer is D. Backup data. Replace the drive and install the OS. Clicking sounds indicate a mechanically failing hard drive. Because the drive hardware itself is defective, formatting it (choices A, B, C) will not fix the underlying problem and risks further data loss during the format process. The correct sequence is: (1) immediately back…

Hardware and network troubleshooting

Question

Options

AFormat the drive and install the OS.
BPartition the drive. Format the drive and install the OS.
CBackup data. Format and install the OS.
DBackup data. Replace the drive and install the OS.

How the community answered

(43 responses)

A
26% (11)
B
7% (3)
C
9% (4)
D
58% (25)

Explanation

Clicking sounds indicate a mechanically failing hard drive. Because the drive hardware itself is defective, formatting it (choices A, B, C) will not fix the underlying problem and risks further data loss during the format process. The correct sequence is: (1) immediately back up all data before the drive fails completely, (2) physically replace the drive with a new one, then (3) install the OS on the new drive. Skipping the backup step (A, B) is irresponsible when data loss is imminent.

Topics

#HDD failure#clicking drive#data backup#drive replacement

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