CompTIA
220-801 · Question #1067
220-801 Question #1067: Real Exam Question with Answer & Explanation
Sign in or unlock 220-801 to reveal the answer and full explanation for question #1067. The question stem and answer options stay visible for context.
Question
Joe, an irate customer, calls the help desk and informs the technician that no one has fixed his problem. The technician looks up the request in the system and finds that the issue is a warranty claim for accidental damage that is not covered by the company. Which of the following would be the BEST approach to resolve Joe's concerns?
Options
- ATell Joe that the warranty company has already decided not to fix his computer due to the notes
- BImmediately escalate Joe to the company's department manager.
- CTell Joe that he does not have an accidental damage warranty and end the call politely.
- DListen politely to Joe and inform him that accidental damage is not covered by his warranty and
Unlock 220-801 to see the answer
You've previewed enough free 220-801 questions. Unlock 220-801 for full answers, explanations, the timed quiz mode, progress tracking, and the master PDF. Question stem and options stay visible so you can still see what's on the exam.