CompTIA
220-801 · Question #1047
A user reports that an impact printer is printing characters that are not complete and instead have certain parts missing in most letters. The user has replaced the ribbon, but the problem persists…
The correct answer is C. Some pins on the print head are damaged. The only logical explanation for this problem is that some pins on the print head are damaged. They are not printing properly even with a new ribbon.
Hardware and network troubleshooting
Question
A user reports that an impact printer is printing characters that are not complete and instead have certain parts missing in most letters. The user has replaced the ribbon, but the problem persists. Which of the following is likely the cause of the issue?
Options
- AThe platen roller is damaged and needs to be replaced.
- BThe paper is improperly installed and not being fed as required.
- CSome pins on the print head are damaged.
- DThe print jobs being submitted are not properly formatted.
How the community answered
(34 responses)- A3% (1)
- B18% (6)
- C71% (24)
- D9% (3)
Explanation
The only logical explanation for this problem is that some pins on the print head are damaged. They are not printing properly even with a new ribbon.
Topics
#impact printer#dot matrix#print head pins#printer troubleshooting
Community Discussion
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