220-1101 Exam Questions

A user lost a wallet containing credit and debit cards and is unable to purchase merchandise. Which of the following mobile phone technologies would allow the user to complete tran...

A new employee has been issued a company laptop. The employee requests an accessory with a single power source that has wired network connectivity and supports a keyboard, mouse, s...

A network administrator was notified that laptop users are unable to see a shared folder on the corporate network. Which of the following would BEST ensure the laptops are configur...

Which of the following devices can be used to connect multiple devices within broadcasting to every network port?

A technician who works in a high-security environment needs to set up a laptop with triple monitors for a new security employee. All USB ports are disabled due to security policies...

Which of the following is used to implement network security polices for an environment?

Which of the following allows a switch to be divided into separate logical networks?

The IT department issued a corporate smartphone to a user, but the user returned the device stating it had connectivity Issues. The user claimed the device functioned on WI-FI but...

A technician is troubleshooting a smartphone that has a large dark area on the screen. The screen has no damage to indicate that it is cracked. Which of the following BEST describe...

A technician is working on a help desk ticket for a user who wants the filament replaced in a 3-D printer. Which of the following should the technician do to remove the old filamen...

A user reports that a computer has a virus on it. Which of the following is the FIRST step the technician should take?

When a PC is turned on, an error indicates that the date and time are wrong. Which of the following is the most likely cause?

A network technician has been tasked with creating a patch cable. The RJ45 connectors will not slay attached to the cable. Which of the following tools Is needed to fix this Issue?

A user has decided to build a new computer with parts purchased from a popular online vendor. The user has referenced online resources to assemble the unit. However, when the user...

To control costs, a company provides a limited number of users with company phones. One of these users opens a support ticket because the phone no longer allows Internet browsing o...

A user is installing a new display on a desktop computer that only has a single DVI port for video input and a single HDMI port tot video output. Which of me following does the tec...

A technician just finished assembling a new PC for a client. Upon POST, the device presents an unspecified beep code and turns off automatically after five seconds. The technician...

A systems administrator is attempting to resolve a ticket regarding an issue with an email server. The administrator is covering for a coworker who was previously working on the ti...

A technician set up a new access point and has noticed significant latency on the selected channel. Which of the following tools can assist with locating the BEST channel to use?

The owner of a restaurant reports that wireless network connections are lost intermittently throughout the day. Which of the following steps should a technician take to troubleshoo...

A software developer used client-side virtualization on a server to configure a web application. Although the application is working locally on the software developer's PC, other u...

Which of the following connectors can be plugged into a Thunderbolt 3 port on a laptop?

An insurance company wants to implement cloud computing and would like a cloud solution in which the infrastructure is shared with businesses in the same industry. Which of the fol...

A technician recently received a written warning for causing a system-wide outage. The outage was a result of an unscheduled patch being manually pushed during production hours. Wh...

A salesperson is using a weather application on a mobile device. The application appears to be draining the device's battery very quickly. Which of the following is the BEST action...

A new computer was plugged into a port that was used by a legacy network printer prior to the completion of an office remodeling project. The user who was assigned to the new compu...

A tier one technician has spent the past thirty minutes troubleshooting an Issue With an end user's network connection After a solution was implemented, the end user rebooted the s...

A user is looking for a way to increase the total RAM in a system without upgrading the hardware. Which of the following should the user perform to complete this task?

A user's track pad has stopped working. Which of the following should the user do to resolve the track pad's functionality?

A technician is troubleshooting a laptop that has a blank LCD panel. The technician shines a flashlight into the LCD and sees a faint image. Which of the following BEST describes t...

The motherboard on a user's company laptop was recently replaced. Now the user is unable to log in using the fingerprint reader. The fingerprint reader is working but it does not r...

A technician is adding one more line at the demarcation point. Which of the following tools would be MOST useful to accomplish this task?

A technician is on site troubleshooting a customer's laptop. The technician needs to download a software update but the company's proxy is blocking updates. Which of the following...

New memory modules were installed in several Windows desktops but some users are still reporting performance issues. Upon investigation, a systems administrator notices the desktop...

A customer called the help desk to request information about how to increase the volume on a laptop using only a keyboard. Which of the following keys would MOST likely allow this...

A technician needs to install RAM into a rackmount server that will be used as a VM host. Which of the following would be BEST to install?

A user's touch-screen tablet is having an issue with the screen orientation. Which of the following is MOST likely causing this issue?

A technician is troubleshooting an issue involving lines appearing down copied pages, but printed pages sent directly to the copier render as intended. Which of the following is th...

A desktop support technician is building a new desktop that features the fastest internal storage. Which of the following BEST suits this request?

Every time a user sends a print job, the user must walk over to the printer and press OK before the job will print. The same issue is occurring for multiple users. Which of the fol...

A field technician is responding to a ticket about an animated sign with double images. One image is stationary, and the other image is live. Which of the following is the cause of...

A user's desktop computer slows down after a few minutes of use, and the fans alternate between silent and very loud. Which of the following is MOST likely failing, therefore causi...

A customer brings a phone to a repair shop because it is experiencing extreme slowness and applications are crashing. A technician attempts to install a diagnostic application, but...

A user is unable to connect a mobile phone while in a car. However, a second mobile device is able to connect in the same car. Which of the following settings should the user check...

A technician has noticed that a monitored server is receiving a disk failure notice during startup. When the technician clicks to continue, the machine still seems to startup into...

Which of the following handles touch-screen operation on a mobile device?

A user receives the following error when trying to reboot a computer: Which of the following is the MOST likely cause of this error message?

A help desk technician plugged in a user's new computer to a network port. After a few minutes, the computer showed an APIPA address. Which of the following is the MOST likely reas...

A user who is facilitating a videoconference reports that the participants can be heard. However, when the user attempts to speak, none of the participants can hear the user. Which...

A laptop does not have any audio output from the built-in speakers. The Windows Device Manager shows a down arrow for the audio device. Which of the following will correct this aud...