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220-1101 · Question #289
220-1101 Question #289: Real Exam Question with Answer & Explanation
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Hardware and network troubleshooting
Question
The motherboard on a user's company laptop was recently replaced. Now the user is unable to log in using the fingerprint reader. The fingerprint reader is working but it does not recognize the user's fingerprint. Which of the following should a technician perform FIRST to fix the issue?
Options
- ARestore the system to a previous recovery point
- BReinstall the fingerprint software
- CAccess the BIOS and clear the TPM
- DUpdate the drivers and the fingerprint software
- EFlash the newest BIOS firmware that is available
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Topics
#Biometric authentication#TPM (Trusted Platform Module)#Motherboard replacement#BIOS/UEFI