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220-1101 · Question #268
220-1101 Question #268: Real Exam Question with Answer & Explanation
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Hardware and network troubleshooting
Question
A user reports that a computer has a virus on it. Which of the following is the FIRST step the technician should take?
Options
- ADetermine a plan of action to resolve the problem.
- BRun antivirus software to remove the virus from the computer.
- CAsk the user about the symptoms the computer is experiencing.
- DMake a backup of the user's data on an external drive.
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Topics
#Troubleshooting methodology#Malware removal#Information gathering#User communication