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220-1101 · Question #284

A new computer was plugged into a port that was used by a legacy network printer prior to the completion of an office remodeling project. The user who was assigned to the new computer has been…

The correct answer is A. Check the speed and duplex settings on the switch. Since the new computer is connected to a port previously used by a legacy printer, the switch port might be hard-set to a lower speed or half-duplex, causing a speed and duplex mismatch and resulting in slow network speeds.

Networking

Question

A new computer was plugged into a port that was used by a legacy network printer prior to the completion of an office remodeling project. The user who was assigned to the new computer has been reporting an issue with slow network speeds. A technician verified the NIC is functioning properly and the drivers are up to date, and then swaps out the Cat 6 patch cable. However, the issue persists. Which of the following troubleshooting steps should the technician take NEXT?

Options

  • ACheck the speed and duplex settings on the switch.
  • BVerify which port the VLAN is assigned to.
  • CEnsure settings within the computer's BIOS.
  • DReplace the cable that runs from the user's desk to the patch panel.

How the community answered

(35 responses)
  • A
    71% (25)
  • B
    17% (6)
  • C
    3% (1)
  • D
    9% (3)

Why each option

Since the new computer is connected to a port previously used by a legacy printer, the switch port might be hard-set to a lower speed or half-duplex, causing a speed and duplex mismatch and resulting in slow network speeds.

ACheck the speed and duplex settings on the switch.Correct

When a port was previously used by a legacy network printer, it's common for network administrators to hard-set its speed (e.g., 10 Mbps) and duplex (e.g., half-duplex) settings on the switch to match the older device's capabilities. A new computer, expecting auto-negotiation to 1 Gbps full-duplex, will experience a speed and duplex mismatch, leading to significant performance degradation and slow network speeds.

BVerify which port the VLAN is assigned to.

While a VLAN misconfiguration could cause no connectivity or incorrect network access, it wouldn't typically manifest as slow network speeds if connectivity is present.

CEnsure settings within the computer's BIOS.

BIOS settings primarily affect hardware initialization and boot processes; while network boot options exist, they are unlikely to be the cause of slow network speeds after the OS has loaded and drivers are updated.

DReplace the cable that runs from the user's desk to the patch panel.

The technician already swapped out the patch cable (from the computer to the wall), so replacing the permanent cable run (from the wall to the patch panel) would be a more drastic and less likely step to resolve a speed mismatch issue, especially if the link light indicates connectivity.

Concept tested: Network switch port configuration and troubleshooting

Source: https://www.cisco.com/c/en/us/support/docs/switches/catalyst-6500-series-switches/10570-41.html

Topics

#Network troubleshooting#Switch configuration#Speed and duplex mismatch#Ethernet

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