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220-1101 · Question #285
220-1101 Question #285: Real Exam Question with Answer & Explanation
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Hardware and network troubleshooting
Question
A tier one technician has spent the past thirty minutes troubleshooting an Issue With an end user's network connection After a solution was implemented, the end user rebooted the system, tested the Issue, and confirmed the Issue was resolved. Which of the following should the technician do NEXT?
Options
- ADocument the findings, actions, and solution in the company knowledge base
- BAdvise the user to try the solution before contacting the help desk if the Issue happens again
- CEstablish a theory of probable cause
- DEscalate the Issue to the tier two support team for resolution.
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Topics
#Troubleshooting methodology#Documentation#IT support workflow#Post-resolution steps