220-1101 · Question #296
A technician is troubleshooting an issue involving lines appearing down copied pages, but printed pages sent directly to the copier render as intended. Which of the following is the MOST likely…
The correct answer is C. Scratched scanner glass. It states that print jobs being sent DIRECTLY to the printer render and print correctly, but when copying pages there are lines on the results. The drum is fine because the issue only applies when copying, so the scanner glass must be scratched.
Question
A technician is troubleshooting an issue involving lines appearing down copied pages, but printed pages sent directly to the copier render as intended. Which of the following is the MOST likely cause of this issue?
Options
- AEmpty imager drum
- BOverheated system fuser
- CScratched scanner glass
- DThird-party toner
How the community answered
(30 responses)- A3% (1)
- B13% (4)
- C73% (22)
- D10% (3)
Explanation
It states that print jobs being sent DIRECTLY to the printer render and print correctly, but when copying pages there are lines on the results. The drum is fine because the issue only applies when copying, so the scanner glass must be scratched.
Topics
Community Discussion
No community discussion yet for this question.