The owner of a restaurant reports that wireless network connections are lost intermittently throughout the day. Which of the following steps should a technician take to troubleshoot the issue?…

Question

Options

• AIdentify the location of devices that utilize 2.4GHz.
• BCheck to see if the phones are IJTP or STP lines.
• CTest to see if the copper electrical Wires are causing interference.
• DMap all of the wireless signals in the restaurant.
• EVerify T568B is being used in the wiring closet patch panel.
• FSchedule timed router reboots throughout the day.

• A
  75% (24)
• B
  3% (1)
• C
  16% (5)
• F
  6% (2)

Explanation

Intermittent wireless drops in a restaurant environment point to interference. Identifying devices using 2.4 GHz (A) is critical because restaurant equipment such as microwave ovens, cordless phones, and baby monitors operate on the same 2.4 GHz band and can cause intermittent interference. Mapping all wireless signals in the restaurant (D) reveals competing access points, channel overlap, and dead zones, helping pinpoint the source of connectivity loss. The other options are not relevant: UTP/STP (B) refers to wired cable types; copper wire interference (C) is not a standard wireless troubleshooting step; T568B (E) is a wired patch panel wiring standard; and scheduling router reboots (F) treats a symptom rather than diagnosing the root cause.

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