A technician recently received a written warning for causing a system-wide outage. The outage was a result of an unscheduled patch being manually pushed during production hours. Which of the…

The correct answer is A. Following corporate procedures. Following corporate procedures would have been the most likely factor that could have prevented the technician from receiving the written warning. Following established procedures, such as change management, helps ensure that changes made to the production environment are…

Hardware and network troubleshooting

Question

A technician recently received a written warning for causing a system-wide outage. The outage was a result of an unscheduled patch being manually pushed during production hours. Which of the following could have MOST likely prevented the technician from receiving the warning?

Options

AFollowing corporate procedures
BTesting before deployment
CDocumenting the findings
DEstablishing a plan of action

How the community answered

(25 responses)

A
92% (23)
C
4% (1)
D
4% (1)

Explanation

Following corporate procedures would have been the most likely factor that could have prevented the technician from receiving the written warning. Following established procedures, such as change management, helps ensure that changes made to the production environment are thoroughly tested, approved, and implemented in a controlled and safe manner, reducing the risk of system-wide outages and other unintended consequences.

Topics

#Incident prevention#Change management#IT procedures#System outage

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