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220-1101 · Question #275

A technician just finished assembling a new PC for a client. Upon POST, the device presents an unspecified beep code and turns off automatically after five seconds. The technician double- checks the b

The correct answer is C. Verify the header panel connector is properly connected.. The front panel header connector (also called the system panel connector) connects the motherboard to the power button, reset button, power LED, and HDD LED. If this connector is wired incorrectly-for example, if the reset switch pins are shorted or misaligned-the system may beha

Hardware and network troubleshooting

Question

A technician just finished assembling a new PC for a client. Upon POST, the device presents an unspecified beep code and turns off automatically after five seconds. The technician double- checks the bill of materials for the new build and confirms all items have been installed. Which of the following should the technician do NEXT?

Options

  • AEnsure thermal paste is being used on the CPU.
  • BCheck to make sure that any video cards have auxiliary power cabling connected.
  • CVerify the header panel connector is properly connected.
  • DSpot-check that the I/O shield for the motherboard is properly installed.

How the community answered

(40 responses)
  • A
    8% (3)
  • B
    13% (5)
  • C
    78% (31)
  • D
    3% (1)

Explanation

The front panel header connector (also called the system panel connector) connects the motherboard to the power button, reset button, power LED, and HDD LED. If this connector is wired incorrectly-for example, if the reset switch pins are shorted or misaligned-the system may behave erratically, power off unexpectedly, or produce unrecognized beep codes. Since the technician confirmed all BOM items are installed, the issue is likely a connection problem rather than a missing component. Thermal paste (A) and auxiliary GPU power (B) are common new-build mistakes, but an unspecified beep code paired with an auto-shutdown within seconds more specifically points to a front-panel wiring issue. The I/O shield (D) is a physical fit issue and would not trigger beep codes.

Topics

#PC assembly#POST troubleshooting#Beep codes#Front panel connectors

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