220-1101 Exam Questions

Which of the following is most likely used to control door access?

A user's desktop computer is connected via an Ethernet cable and often drops the connection. When the computer does connect, the network speeds are normal. No other network users o...

An engineer is building a workstation that requires the following components: - An ATX motherboard - A multi-core processor - A dedicated graphics solution - A SATA hard drive - DD...

When a user's workstation is turned on, a message displays indicating that the date and time are incorrect. Other computers on the network do not display this message. Which of the...

A user reports that when pressing a radio button on a tablet, an item a couple of inches to the right of the pressed button gets selected instead. Which of the following components...

A user dropped a laptop while it was turned on. The hard drive now makes a clicking sound, and the laptop will not start up. Which of the following most likely explains this situat...

A user's phone overheated earlier in the day, which caused the battery to expand in the case Which of the following should the technician advise the user to do first?

A user is experiencing a log-on issue when attempting to use a network-authenticated application in a corporate environment. The technician successfully resolves the issue by reset...

A technician is troubleshooting an unresponsive touchscreen on a smartphone. The technician performs a hard reset, but the touchscreen remains unresponsive. Which of the following...

A technician has been called into a conference room to help with a video call setup. The user is unable to get the laptop screen to mirror to the in-room television. The technician...

A user reports that a laptop's display is too dim. Which of the following should a technician try first to troubleshoot the issue?

The SSD in a user's computer failed. A technician is replacing the SSD and would like to mitigate future failures given the user often runs many programs. Which of the following is...

A user is experiencing a log-on issue when attempting to use a network-authenticated application in a corporate environment. The technician successfully resolves the issue by reset...

A sales team user is attending a conference and wants a mobile device that allows the user to quickly collect contact information from as many potential leads as possible. Which of...

A technician is relocating a router access point farther away from the modem to optimize signal coverage for a SOHO client. Which of the following will the technician most likely u...

A computer with a recently replaced CPU will not pass POST. When inspecting the inside of the computer, the technician sees several shorts on the motherboard near the location of t...

An engineer is building a workstation that requires the following components: - An ATX motherboard - A multi-core processor - A dedicated graphics solution - A SATA hard drive - DD...

A technician is setting up network printers in a new office building. The company wants all of the printers to be configured the same way for consistency. Some of the printers do n...

A user in a home office is unable to connect to the internet. A technician asks the user to run the ipconfig command. Which of the following first octets immediately suggests an is...

A technician is upgrading the Wi-Fi card on a laptop. Which of the following should the technician do first?

Which of the following environments can be set up to keep any device from communicating with a virtual machine over the network?

A user installs a GPU and notices the screen resolution and picture quality are much lower than before the installation. Which of the following is most likely the cause of the issu...

A user connects a laptop to a conference room audiovisual system using a VGA cable. The TV displays the image correctly, but the audio is not working. Which of the following will m...

A user complains that print jobs remain in the printer queue. A technician sends a ping command to the printer, and the printer replies successfully. The paper trays are full, and...

A user's desktop PC shuts down suddenly every few hours. A technician smells burning coming from the back of the PC where it is connected to the wall socket. Which of the following...

An array is making clicking noises. An administrator identifies the potential cause of the RAID 5 issue. Which of the following steps should the administrator take next?

A technician is troubleshooting a thermal receipt printer that will not print. Which of the following should the technician do first to restore functionality?

A technician needs to configure a multifunction printer that will be used to scan highly confidential data, which must be securely distributed to a select group of executives. Whic...

A computer technician is investigating issues with a user's workstation. The user reports the following: - Loading the operating system takes much longer than usual - Clicking soun...

A technician is troubleshooting a wireless network issue that is intermittently affecting two users. Which of the following is the most likely cause of the issue?

A technician needs to assign an IP address to a Windows PC, but a network connection is unavailable. Which of the following tools would be best for the technician to use?

A technician is implementing a RAID array for the financial department. The solution should allow fast access to data and maximum redundancy. Which of the following RAID configurat...

A customer is having an issue printing documents. The customer can print a text document without any issue. However, when the customer prints a PDF containing images, the job fails...

Which of the following DNS records is used to point to a mail server?

An engineer is troubleshooting a missing new drive in Windows 10 and discovers the drive was formatted before going offline. Which of the following steps should the engineer take t...

A technician is installing multiple plain old telephone service lines for a client. Which of the following tools should the technician use to attach the cables? (Select two).

A user is unable to get a laptop screen to display on the conference room TV. The room has an in- room computer, which is currently being displayed on the TV screen. The user has p...

A company gives users microSD cards to install on smartphones so users can store pictures that will be used on the website. After installing the cards, users report only being able...

A user states that when docking a laptop, network drives are lost. However, when working wirelessly, network drives are present. While troubleshooting, a technician does not see an...

Which of the following wireless technologies is used by mobile devices to process payments at kiosks?

Users have been reporting slow network traffic in a branch office, and the technician needs to determine if packet loss is occurring on the network. Which of the following would th...

An engineer is upgrading the power supply of a workstation to add a GPU. The current power supply is 380W, and the GPU is a six-pin power connector. Which of the following is the m...

A technician is upgrading memory on a laptop that is experiencing performance issues. Which of the following RAM types should most likely be specified for installation?

An administrator configured multiple networked devices to store data that can be accessed as local storage. Which of the following did the administrator create?

A help desk technician is installing an SSD upgrade in a laptop. The laptop specifications call for NVMe. Which of the following form factors should the technician most likely inst...

Every time a user submits a print job, the user receives an error from the printer requesting A4 paper. No other users in the office are having printing issues. Which of the follow...

A user reports that a laser printer's toner does not stick to the paper. The user has tried multiple brands of paper and is unable to print legible documents. Which of the followin...

A user reports that files are taking hours to transfer from a device to an external USB drive. The technician confirms that the device's cables are connected and the correct USB po...

Which of the following should a technician use to terminate an RJ45 port?

Some users are unable to access resources on the file server. A technician reviews the server network information and finds the following settings: Which of the following is the mo...