A user reports that a laptop's display is too dim. Which of the following should a technician try first to troubleshoot the issue?

Question

Options

• ACheck the refresh rate of the laptop display and adjust it if necessary.
• BMake sure the correct cables are being used for the connection.
• CCheck the settings of the laptop display.
• DMake sure the video card driver is updated.
• ECheck the resolution of the laptop display.

• A
  4% (1)
• B
  12% (3)
• C
  80% (20)
• E
  4% (1)

Explanation

The first step to troubleshoot a dim laptop display is to check the settings of the laptop display, such as the brightness level, the power plan, and the adaptive brightness feature. These settings can affect the brightness of the screen and can be adjusted by the user or by Windows automatically. If the settings are not optimal for the user's preference or environment, the screen may appear too dim even at full brightness. Therefore, the technician should check and modify these settings before trying other solutions.

No community discussion yet for this question.