132-S-715.1 Exam Questions

You are working on an IC 7.0 email deployment. Your customer gets emails from end-users in many countries and has agents that speak one or more languages. IC is being rolled out to...

A client's call center agents have developed a strong personal relationship with their high-valued customers. The client wants to give these customers special treatment, so the cli...

A telecommunications company wants to add the blending of email and chat sessions with voice calls currently being delivered by their Avaya Communication Manager 3.0 call center. T...

You are designing an Avaya Interaction Center (IC) 7.0 solution for your customer's contact center. You advise your customer that most IC Servers must have an Avaya ORB Server inst...

Your client currently has Avaya Interaction Center (IC) 6.x in use with a Definity G3v6 and CentreVu Call Management System (CMS). Your client has created custom enterprise reports...

A customer will be deploying Interaction Center 7.0.x and will be using Avaya Agent Web Client. You have been asked to review the proposed design. The customer will have 900 concur...

Which two customer requirements fall outside the capabilities of Avaya Operational Analyst (OA)? (Choose two.) Avaya 132-S-715.1 Exam

A customer has requirements that include use of the email management features of Interaction Center. Based on their requirements to have this feature, they are asking what prerequi...

What are three functional capabilities of the Operations Analyst (OA)? (Choose three.)

Your client currently has an Avaya call center, but is considering an acquisition of a company that has two call centers with non-Avaya call center solutions. Which switch/ACD manu...

A US company currently uses Avaya Agent 7.0 and would like to rearrange the look and feel of Avaya Agent. Which file should be edited? Avaya 132-S-715.1 Exam

Your client's customers are getting lost or misdirected in the sales call process, and the client, therefore, is losing valuable revenue. The client cannot increase the agent sales...

Your customer complains that clients are emailing the Investor Relations department to place orders, registering service complaints, and asking general product questions. Your cust...

Your client is having problems mapping particular client calls to the most qualified agent and efficiently utilizing agents. You recommend implementation of Business Advocate. Whic...

Which two pre-requisites are necessary for deploying Business Advocate on a dedicated Windows server? (Choose two.)

A customer has asked you to review their IC Chat deployment for possible network security issues. Which two suggestions would you make to improve their network security relative to...

A company has requested a new Interaction Center 7.0 and has agreed to provide data from similar contact centers to support the new center's design. What information do you need to...

You are designing an Avaya Interaction Center (IC) 7.0 for a company. The design calls for multiple servers because of the high call-processing volume and simultaneous user-access...

A small company with 30 voice agents is currently using Avaya Interaction Center (IC) Voice Quick Start 6.0. They are interested in migrating to Avaya IC 7.0. Which three features...

A customer is installing Interaction Center 7.0.x, and wants to use Avaya Agent Web Client. They will use Windows 2003 Server for the IC installation, and will have 150 concurrent...

A customer is deploying Business Advocate as part of an IC 7.0 installation. The deployment will be for a single site, and agents will handle voice and email tasks delivered by IC....

Given the following: "Avaya Agent Error 11017: Cannot find layout - xxxxxx -" What are three ways to fix this error? (Choose three.)

You are planning an Avaya Interaction Center (IC) 7.0 deployment. Which three statements are true and should be considered in planning? (Choose three.)

To validate the integrity of your system, you should check the logs. Where will you find the maintenance logs in an Interaction Center (IC) 7.0 system?

The Avaya Operational Analyst (OA) Event Collector Server is the bridge between the ADU Server in Avaya Interaction Center (IC) 7.0 and the real-time subsystem in Avaya OA. Which g...

Click the Exhibit button In the scenario, which three actions are effective ways to increase performance in IC/OA? (Choose three.)

Which three are valid reasons to deploy multiple Workflow Servers in a configuration? (Choose three.)

Click the Exhibit button. In the scenario, which three actions might increase availability in IC/OA? (Choose three.)

Click the Exhibit button. In the VOX log file, what does the number 67108881 indicate?

A customer wants to include remote-access integration of application sharing, whiteboarding, chat, and IP audio/video capabilities. Which third-party software would be part of your...

Since the Directory Server provides access to all data and is the sole repository for server information entered in the Interaction Center (IC) 7.0 Manager, your implementation pla...

A solution has been created for a customer that will be deploying Interaction Center 7.0. The customer has Avaya Communication Manager and is not integrating with an IVR. The custo...