132-S-715.1 Exam Questions

Interaction Center (IC) 7.0 has a load-balancing service for Internet Web Management if there are multiple ICM servers. If the customer has only one site, then alarms by this servi...

How does the Avaya Interaction Center (IC) 7.0 Blender Server decide how many contacts (voice, email, chat) can be simultaneously assigned to one agent through the Avaya Agent Desk...

When Operational Analyst 7.0.x is installed and configured, the ORBacus service uses port 10000 by default. Which three statements are correct regarding configuration of the port t...

You are working with an IC/OA installation that is not using Business Advocate. Tabular Reports are showing no data. What might be the problem?

The Operational Analyst (OA) installation was completed successfully. However, you find that the real-time reports give errors on startup. You know the authentication has been set...

Which is a description of the term "domain", within the context of the Interaction Center (IC) 7.0?

What is the maximum number of simultaneous real-time reports that can be run by one Report Server, with a 30-second refresh rate?

You are designing an Interaction Center (IC) voice channel solution. Your client has their customer's data in an Oracle backend database where it can be accessed by an IVR. Callers...

Which statement is true regarding customization and development of workflows in Interaction Center (IC) 7.0?

Click the exhibit button. The exhibit shows a simple incoming call workflow. On an incoming call you check for a valid ANI. If you have a valid ANI, you format it to 10 digits, wri...

You are configuring the IC system on a Solaris 9 server and have run the Configuration Tool once. You want to run the Configuration Tool once again to change the initial configurat...

The installation of Operational Analyst 7.0.x requires the configuration of several subsystems. One of these subsystems is the Event Collector (EC) Bridge Subsystem. Which two stat...

Review the following line of IC Script code: bScrnPop = CBool(iApp.GetProfileVal("Agent/Desktop", "ScreenPopEnabled", "0")) Which two statements about this code are true? (Choose t...

The Historical Database for Operational Analyst 7.0.x requires several different filegroups or tablespaces to be configured on the database. Among these are HISTADMIN, HISTSTATUS,...

How do you increase efficiency and performance of flows?

You are in the process of setting up a basic report for a client when you are asked to modify information in one of the core tables. What are three core tables used in Operational...

Which tool/utility/application is used to change the layout of the application running on the Avaya Agent Desktop?

Tabular Reports are showing inconsistent data. Which two might be the problem? (Choose two.)

Where would you install OA Event Collector (EC) Servers?

A customer wants to deploy Interaction Center (IC) 7.0 Web, Email, and Voice Channels. How many EDU Servers should be created for optimal performance in a single-site production en...

You have developed a block that interacts with an agent's ADU using the following code: Toolkit.Request "ADU.Terminate", "3cbcbc05000000007f000001232c0002" What is the result of th...

Your client is presently using Interaction Center (IC) 6.1 and will soon be upgrading to IC 7.0. You are discussing with the client the amount of time that will be needed to comple...

Avaya 132-S-715.1 Exam For an IC environment supporting voice, chat, and email, which statement about the CCQ database and the IC Repository database is true?

Database Designer uses the "Avaya Login" user ID and password, as defined in the Interaction Center (IC) 7.0 Manager, to define permissions within the applications. During a Config...

You have installed the Event Collector Server on Interaction Center (IC) 7.0 to collect the data for Operational Analyst (OA). Which server must be in each domain you assign the Ev...

The Interaction Center (IC) 7.0 Servers need to be started in a specific order. Given the following information: 1 = EDU Server 2 = Telephony Server 3 = ORB Server 4 = Directory Se...

After installing Operational Analyst (OA), you have problems that require you to uninstall the software. You successfully complete the uninstall. However, when you try to reinstall...

Business Advocate for Avaya Interaction Center (IC) 7.0 uses Business Advocate Supervisor to perform which three functions? (Choose three.)

Which Interaction Center (IC) 7.0 tool can be used to import data from a comma delimited file to a database table?

You have been working with your client's DBA to migrate old emails from a previous email solution to the Interaction Center (IC) 7.0 email solution. For each email you are migratin...

You are configuring the Repository schema using the Database designer for the Oracle database. This is a two server installation ?one server for IC and the other server for Oracle....

You selected the WebACD option from the Services menu in IC Manager and got an error message stating that the authentication key cannot be found. Which two corrective measures will...

You are integrating Business Advocate into Interaction Center (IC) 7.0. The customer has 200 agents and predicts 4000 transactions per hour. Which two components must be added to I...

When installing Interaction Center (IC) 7.0 on more than one host machine, which statement is true?

The Avaya Interaction Center (IC) 7.0 depends on third-party servers that are accessed through TCP/IP. You need to validate the installation and assure the proper ports have been e...

Your customer has installed and configured Avaya Interaction Center (IC) 7.0. After installing, they notice that communication between the Data Connector server and the Oracle data...

Your customer is planning to implement two Interaction Centers (ICs) 7.0, in two distant sites. Their data center is located at a third location, and they plan to use a WAN compris...

What are the two default debug levels for servers? (Choose two.)

Avaya strongly recommends that implementation files of an Interaction Center be backed up during the installation. Which two are implementation files? (Choose two.)

Which debug setting should be used to ensure no log entries are lost when an Avaya Interaction Center (IC) 7.0 Server crashes?

You receive an error that says "vesp.imp file not found." In which directory should this file be placed?

You start and stop the Operational Analyst (OA) processes using either the Administration Client or OA command line utility. Which tool is used by these utilities to accomplish the...

Which two statements describe the relationship between Content Analysis and other Avaya Interaction Center (IC) 7.0 components? (Choose two.)

A customer wants to deploy the Avaya Agent Web Client in a call center that includes some agents who log in to the customer's network remotely. What two network infrastructure requ...

A customer wants each agent to have unique layout on the Avaya Agent screen. Which tool can be used to customize the CDL file?

Your customer is currently using Avaya Interaction Center (IC) 7.0 for email and chat. They are interested in adding the capabilities of Business Advocate to help improve the overa...

You are working with a company to configure a design for the email channel of its Avaya Interaction Center (IC) 7.0. The company knows that it needs to "screen" emails in order to...

Which two statements about the relationship between media channels and service levels are true? (Choose two.)

You are reviewing a design that was created for a customer deployment of multi-channel Interaction Center 7.0.x. While reviewing the design for the Email component, you notice that...

Which two are functional capabilities of the Avaya Interaction Center (IC) 7.0 Web Chat and Collaboration Media Channel? (Choose two.)