Avaya
132-S-715.1 · Question #8
132-S-715.1 Question #8: Real Exam Question with Answer & Explanation
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Question
You are designing an Interaction Center (IC) voice channel solution. Your client has their customer's data in an Oracle backend database where it can be accessed by an IVR. Callers will be asked to enter their account numbers and PINs through the IVR for authentication and the IVR will then pass the account numbers to the IC EDU through a workflow. For reporting purposes the customer wants the caller's account number to be retired in IC along with the EDU data. Which table in IC is used for storing the caller's account number?
Options
- Accq.activity
- Bccq.customer
- Crepository.contact
- Drepository.routingevent
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