Avaya
132-S-715.1 · Question #2
How does the Avaya Interaction Center (IC) 7.0 Blender Server decide how many contacts (voice, email, chat) can be simultaneously assigned to one agent through the Avaya Agent Desktop interface?
The correct answer is C. by using the maximum number of contacts pre-assigned by the supervisor or administrator or. See the full explanation below for the reasoning.
Question
How does the Avaya Interaction Center (IC) 7.0 Blender Server decide how many contacts (voice, email, chat) can be simultaneously assigned to one agent through the Avaya Agent Desktop interface?
Options
- Aby comparing the agent's performance today with a pre-defined day
- Bby comparing the current service level of all active contacts (voice, email and chat)
- Cby using the maximum number of contacts pre-assigned by the supervisor or administrator or
How the community answered
(58 responses)- A14% (8)
- B5% (3)
- C81% (47)
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