Avaya
132-S-715.1 · Question #50
Which two are functional capabilities of the Avaya Interaction Center (IC) 7.0 Web Chat and Collaboration Media Channel? (Choose two.)
The correct answer is B. URL pushing C. common customer/agent self help FAQ knowledge base. See the full explanation below for the reasoning.
Question
Which two are functional capabilities of the Avaya Interaction Center (IC) 7.0 Web Chat and Collaboration Media Channel? (Choose two.)
Options
- AADU Viewer
- BURL pushing
- Ccommon customer/agent self help FAQ knowledge base
- Dsimultaneous voice, video conferencing, and Web Collaboration
How the community answered
(30 responses)- A17% (5)
- B73% (22)
- D10% (3)
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