Avaya
132-S-715.1 · Question #28
132-S-715.1 Question #28: Real Exam Question with Answer & Explanation
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Question
Business Advocate for Avaya Interaction Center (IC) 7.0 uses Business Advocate Supervisor to perform which three functions? (Choose three.)
Options
- Acreate custom reports
- Bconfigure desired service levels
- Cview agent and group performance statistics
- Ddefine and manage agent resources and their capabilities
- Edefine and manage service classes and service goals for work distribution
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