Avaya
132-S-715.1 · Question #28
Business Advocate for Avaya Interaction Center (IC) 7.0 uses Business Advocate Supervisor to perform which three functions? (Choose three.)
The correct answer is B. configure desired service levels D. define and manage agent resources and their capabilities E. define and manage service classes and service goals for work distribution. See the full explanation below for the reasoning.
Question
Business Advocate for Avaya Interaction Center (IC) 7.0 uses Business Advocate Supervisor to perform which three functions? (Choose three.)
Options
- Acreate custom reports
- Bconfigure desired service levels
- Cview agent and group performance statistics
- Ddefine and manage agent resources and their capabilities
- Edefine and manage service classes and service goals for work distribution
How the community answered
(27 responses)- A19% (5)
- B74% (20)
- C7% (2)
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