Avaya
132-S-715.1 · Question #22
Your client is presently using Interaction Center (IC) 6.1 and will soon be upgrading to IC 7.0. You are discussing with the client the amount of time that will be needed to complete the migration…
The correct answer is B. database customization C. agent layout modification. See the full explanation below for the reasoning.
Question
Your client is presently using Interaction Center (IC) 6.1 and will soon be upgrading to IC 7.0. You are discussing with the client the amount of time that will be needed to complete the migration. Which two items in IC 6.1 will affect the complexity and amount of effort required? (Choose two.)
Options
- Anumber of agents
- Bdatabase customization
- Cagent layout modification
- Dchoice of database system
- Echoice of operating system
How the community answered
(26 responses)- A15% (4)
- B73% (19)
- D4% (1)
- E8% (2)
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