132-S-715.1 · Question #46
Your customer is currently using Avaya Interaction Center (IC) 7.0 for email and chat. They are interested in adding the capabilities of Business Advocate to help improve the overall performance of…
The correct answer is A. Business Advocate automatically activates reserve agents in the case of queue overloads. B. Business Advocate predicts which contacts are in greatest need compared to established D. Business Advocate provides agent fairness by selecting the least occupied or most idle agent. Avaya 132-S-715.1 Exam
Question
Your customer is currently using Avaya Interaction Center (IC) 7.0 for email and chat. They are interested in adding the capabilities of Business Advocate to help improve the overall performance of their contact center. What are three of the performance benefits that Business Advocate provides? (Choose three.)
Options
- ABusiness Advocate automatically activates reserve agents in the case of queue overloads.
- BBusiness Advocate predicts which contacts are in greatest need compared to established
- CBusiness Advocate dynamically routes outbound voice contacts to agents based on attributes
- DBusiness Advocate provides agent fairness by selecting the least occupied or most idle agent
How the community answered
(58 responses)- A81% (47)
- C19% (11)
Explanation
Avaya 132-S-715.1 Exam
Topics
Community Discussion
4
Fatima Z.Nov 24, 2025Lock in A, B, and D with the hook "ABD means Advocate Beats Disorder," because Business Advocate activates reserve agents during overloads (A), predicts contact urgency against service goals (B), and keeps things fair by picking the least-busy agent (D). Option C is the trap door, since Business Advocate handles inbound intelligence, not outbound voice routing, so that one gets left at the door.
Luis F.Nov 29, 2025A, B, D are right, but why does agent fairness matter more than just speed?
Sunita R.Dec 3, 2025C is the whole point, dynamic outbound routing by attributes is Business Advocate.
Luis F.Dec 5, 2025Hey Sunita, actually the answer is A, B, D on this one. Dynamic outbound routing by attributes is a feature of those three, and Business Advocate is more about the advocacy workflow side, not the routing configuration itself.