Avaya
132-S-715.1 · Question #46
132-S-715.1 Question #46: Real Exam Question with Answer & Explanation
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Question
Your customer is currently using Avaya Interaction Center (IC) 7.0 for email and chat. They are interested in adding the capabilities of Business Advocate to help improve the overall performance of their contact center. What are three of the performance benefits that Business Advocate provides? (Choose three.)
Options
- ABusiness Advocate automatically activates reserve agents in the case of queue overloads.
- BBusiness Advocate predicts which contacts are in greatest need compared to established
- CBusiness Advocate dynamically routes outbound voice contacts to agents based on attributes
- DBusiness Advocate provides agent fairness by selecting the least occupied or most idle agent
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