Avaya
132-S-715.1 · Question #48
Which two statements about the relationship between media channels and service levels are true? (Choose two.)
The correct answer is C. Each media channel can have a different service level used for routing transactions. D. Real-time media channels generally have a higher service level target than non-real-time. See the full explanation below for the reasoning.
Question
Which two statements about the relationship between media channels and service levels are true? (Choose two.)
Options
- AEach entity within a media channel must have the same service level.
- BService levels are only important on voice and Web Chat transactions.
- CEach media channel can have a different service level used for routing transactions.
- DReal-time media channels generally have a higher service level target than non-real-time
How the community answered
(60 responses)- A20% (12)
- B10% (6)
- C70% (42)
Community Discussion
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