Avaya
132-S-715.1 · Question #59
What are three functional capabilities of the Operations Analyst (OA)? (Choose three.)
The correct answer is B. real-time monitoring, historical monitoring C. multi-channel statistics, business reports, agent reports D. query and reporting, data visualization, online analytical processing, data mining. See the full explanation below for the reasoning.
Question
What are three functional capabilities of the Operations Analyst (OA)? (Choose three.)
Options
- Afulfillment and inventory statistics
- Breal-time monitoring, historical monitoring
- Cmulti-channel statistics, business reports, agent reports
- Dquery and reporting, data visualization, online analytical processing, data mining
- Ebasic reports that are browser-based and provide access only to real-time information
How the community answered
(52 responses)- A10% (5)
- B75% (39)
- E15% (8)
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