Avaya
132-S-715.1 · Question #67
132-S-715.1 Question #67: Real Exam Question with Answer & Explanation
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Question
A company has requested a new Interaction Center 7.0 and has agreed to provide data from similar contact centers to support the new center's design. What information do you need to size a solution? (Choose two.)
Options
- Apeak hour traffic
- Bsupervisor/agent ratio
- Cnumber of agent shifts
- Dnumber of concurrent agents
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