132-S-715.1 · Question #68
You are designing an Avaya Interaction Center (IC) 7.0 for a company. The design calls for multiple servers because of the high call-processing volume and simultaneous user-access requirements…
The correct answer is A. You should use an infrastructure that provides continuous time synchronization, such as C. IC and Operations Analyst Servers require time synchronization to assure accuracy of records. See the full explanation below for the reasoning.
Question
You are designing an Avaya Interaction Center (IC) 7.0 for a company. The design calls for multiple servers because of the high call-processing volume and simultaneous user-access requirements. Which two statements about time synchronization are true? (Choose two.)
Options
- AYou should use an infrastructure that provides continuous time synchronization, such as
- BBatch Scripts can be used to periodically synchronize time between the servers. This is a
- CIC and Operations Analyst Servers require time synchronization to assure accuracy of records.
- DIC and Operations Analyst Servers require time synchronization because the operating system
How the community answered
(27 responses)- A85% (23)
- B4% (1)
- D11% (3)
Community Discussion
4
Luis F.Nov 30, 2025The correct answers are A and C. Avaya IC 7.0 environments with multiple servers absolutely need continuous time sync infrastructure (not just batch scripts) because IC and Operations Analyst servers depend on synchronized clocks to keep records accurate across the board, and any drift will mess up your reporting and logs in ways that are really hard to debug after the fact.
Fatima Z.Nov 25, 2025Yes, A and C are your winners, and my trick is "SYNC or SINK," because without continuous time sync infrastructure, your IC and Ops Analyst servers will sink your records right into a pile of mismatched timestamps that make reporting completely useless. Remember, those two server types share logs and CDRs across the environment, so even a small clock drift turns your call records into a jigsaw puzzle with missing pieces.
Sunita R.Dec 5, 2025B has to be one of them because in a lot of smaller IC deployments I have seen, batch scripts scheduled through Windows Task Scheduler are exactly how teams handle periodic time sync when a full NTP infrastructure is not in place, and the exam is testing whether you know that this is a supported and recognized approach. It is not the most elegant solution but it is practical and Avaya documentation does acknowledge scripted sync as a valid method for multi-server environments.
Luis F.Dec 8, 2025Sunita, I totally get where you are coming from with the scripting angle, but for Avaya IC the recognized methods for keeping servers time-synced are configuring an NTP server on each machine and using the Avaya IC Time Synchronization utility, which is what A and C are pointing to. The exam is really focused on the built-in IC tools and standard NTP setup rather than workaround scripts, even if those work fine in the field.