Avaya
132-S-715.1 · Question #62
Your client's customers are getting lost or misdirected in the sales call process, and the client, therefore, is losing valuable revenue. The client cannot increase the agent sales pool but needs to…
The correct answer is C. an increase in best customer to best agent match rate D. an improvement in Service Level (average speed of answer). See the full explanation below for the reasoning.
Question
Your client's customers are getting lost or misdirected in the sales call process, and the client, therefore, is losing valuable revenue. The client cannot increase the agent sales pool but needs to increase sales. Your design solution includes deployment of Business Advocate. Which two performance metrics confirm that the Business Advocate design meets the customer's requirements? (Choose two.)
Options
- Aan increase in average order size
- Ban increase in per-transaction Web sale
- Can increase in best customer to best agent match rate
- Dan improvement in Service Level (average speed of answer)
How the community answered
(45 responses)- A7% (3)
- B16% (7)
- C78% (35)
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