Your customer complains that clients are emailing the Investor Relations department to place orders, registering service complaints, and asking general product questions. Your customer cannot…

Your customer complains that clients are emailing the Investor Relations department to place orders, registering service complaints, and asking general product questions. Your customer cannot understand why clients browsing the website do this when they do not provide email contact information in the sales and product portion of the website. It is creating a tremendous burden for Investor Relations and often the customers call because they are upset that their emailed requests have not been handled. Your customer uses the Interaction Center (IC) 7.0 with Voice Media and outsources website work to a third-party company but is not satisfied with the Web-outsourcing company. Which solution will meet the customer's expectations?