Avaya
132-S-715.1 · Question #64
Your client is having problems mapping particular client calls to the most qualified agent and efficiently utilizing agents. You recommend implementation of Business Advocate. Which two statements…
The correct answer is C. Customer wait time is reduced with the proper implementation of Business Advocate. D. Service problems should be efficiently corrected when Business Advocate is implemented. See the full explanation below for the reasoning.
Question
Your client is having problems mapping particular client calls to the most qualified agent and efficiently utilizing agents. You recommend implementation of Business Advocate. Which two statements about Business Advocate are true? (Choose two.)
Options
- AAgent morale is improved when properly implementing Business Advocate.
- BCustomer calls are routed to any available agent(s) when using Business Advocate.
- CCustomer wait time is reduced with the proper implementation of Business Advocate.
- DService problems should be efficiently corrected when Business Advocate is implemented.
How the community answered
(23 responses)- A9% (2)
- B17% (4)
- C74% (17)
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