Avaya
132-S-715.1 · Question #82
132-S-715.1 Question #82: Real Exam Question with Answer & Explanation
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Question
A solution has been created for a customer that will be deploying Interaction Center 7.0. The customer has Avaya Communication Manager and is not integrating with an IVR. The customer requirements include an external database lookup to retrieve customer information based on the ANI. You must now determine what performance testing will be done to validate that the workflow is properly written and the solution is properly sized. Which two performance metrics will help validate that the solution is properly designed? (Choose two.)
Options
- Athe CPU usage of the VOX servers in the Voice domain(s)
- Bthe CPU usage of the workflow server(s) used for voice call routing
- Cthe percentage of calls that use the default route set up after the adjunct route in the vector
- Dthe percentage of calls that have a match for the ANI that is used for the customer information
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