132-S-715.1 · Question #82
A solution has been created for a customer that will be deploying Interaction Center 7.0. The customer has Avaya Communication Manager and is not integrating with an IVR. The customer requirements…
The correct answer is B. the CPU usage of the workflow server(s) used for voice call routing C. the percentage of calls that use the default route set up after the adjunct route in the vector. Exam Questions, Study Guides, Practice Tests. Lead the way to help you pass any IT Certification exams, 100% Pass Guaranteed or Full Refund. Especially Cisco, CompTIA, Citrix, EMC, HP, Oracle, VMware, Juniper, Check Point, LPI, Nortel, EXIN and so on. Our Slogan: First Test…
Question
A solution has been created for a customer that will be deploying Interaction Center 7.0. The customer has Avaya Communication Manager and is not integrating with an IVR. The customer requirements include an external database lookup to retrieve customer information based on the ANI. You must now determine what performance testing will be done to validate that the workflow is properly written and the solution is properly sized. Which two performance metrics will help validate that the solution is properly designed? (Choose two.)
Options
- Athe CPU usage of the VOX servers in the Voice domain(s)
- Bthe CPU usage of the workflow server(s) used for voice call routing
- Cthe percentage of calls that use the default route set up after the adjunct route in the vector
- Dthe percentage of calls that have a match for the ANI that is used for the customer information
How the community answered
(27 responses)- A11% (3)
- B85% (23)
- D4% (1)
Explanation
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