Avaya
132-S-715.1 · Question #53
132-S-715.1 Question #53: Real Exam Question with Answer & Explanation
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Question
A telecommunications company wants to add the blending of email and chat sessions with voice calls currently being delivered by their Avaya Communication Manager 3.0 call center. Their environment currently consists of a legacy mainframe and dumb terminals. They plan to convert this legacy environment in the very near future to Windows 2003 Servers supporting SQL Server databases utilizing thin clients at the agent desktop. Which thin client technology should you discuss with the customer?
Options
- AHummingbird
- BCitrix Metaframe
- CSun Ray Hot Desk architecture
- DWindows 2003 Terminal Server
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