A telecommunications company wants to add the blending of email and chat sessions with voice calls currently being delivered by their Avaya Communication Manager 3.0 call center. Their environment…

Wesley A.Jun 26, 2026

Citrix Metaframe is the answer here, and it burned me the first time because I second-guessed it and picked Terminal Server. The trap is that Windows 2003 Terminal Server sounds right since they are planning a Windows 2003 migration, but Avaya IC (Interaction Center) blended media workloads, especially when you are mixing voice, email, and chat on the same desktop, require a thin client platform that is proven and supported in that Avaya architecture, and Citrix Metaframe is explicitly the supported solution for that scenario. Terminal Server runs the sessions but it is not the thin client technology Avaya validates for blended agent desktops in this version of the stack. Lock in B, Citrix Metaframe, and do not let the Windows 2003 context fool you into thinking Microsoft's own terminal services is the answer just because the servers are Microsoft.

Sunita R.Jun 26, 2026

Citrix Metaframe was the go-to for thin client blending with IC back then. Saw almost this exact scenario word-for-word on my 715 sitting, and B jumped out because Metaframe handles the multimedia desktop over thin wire cleanly.

Brenda K.Jun 26, 2026

Saw this exact setup on my exam and almost burned two minutes on it before I caught the keyword "thin clients" plus Citrix, which is the dead giveaway since Citrix Metaframe is the go-to thin client solution when you are blending multimedia contact center traffic with a Windows server migration. Mark B, bank the time, move on.

Orla P.Jun 23, 2026

Citrix was the thin client play here, even though D is tempting since they are going Windows.

Zsofia N.Jun 26, 2026

D is the one that makes sense here and I will tell you why. The customer is already committing to Windows 2003 Server and SQL Server, so their whole future stack is Microsoft, and Avaya's thin client support for Interaction Center at that time was explicitly validated against Windows 2003 Terminal Services because it kept the agent desktop session centralized on a server the customer was already planning to own and manage. Citrix Metaframe is a layer on top of Terminal Services anyway, it adds cost and complexity, and the exam question is not asking you to upsell a third-party product into a shop that just told you they are going Microsoft end to end. Sun Ray is a Sun Microsystems play and Hummingbird is a mainframe terminal emulator, both of which are moving in the opposite direction from where this customer said they are going, so those two should fall off your list in the first read. The customer explicitly said they are converting away from the legacy environment very soon, so the correct conversation is about what fits inside the Windows 2003 world they are building, and that is Terminal Server, full stop.