Avaya
132-S-715.1 · Question #52
132-S-715.1 Question #52: Real Exam Question with Answer & Explanation
Sign in or unlock 132-S-715.1 to reveal the answer and full explanation for question #52. The question stem and answer options stay visible for context.
Question
A client's call center agents have developed a strong personal relationship with their high-valued customers. The client wants to give these customers special treatment, so the client purchased Business Advocate with Avaya Interaction Center (IC) 7.0. What must be considered when routing contacts to the specific call center agents? (Choose two.)
Options
- Aqualification flow
- Balternate route flow
- Cagent remote log-in
- Dpreferred agent handling
Unlock 132-S-715.1 to see the answer
You've previewed enough free 132-S-715.1 questions. Unlock 132-S-715.1 for full answers, explanations, the timed quiz mode, progress tracking, and the master PDF. Question stem and options stay visible so you can still see what's on the exam.